FAQ

  • All orders over $80 receive free Australian-wide standard shipping below 5kg ($10 AUD value), any difference in shipping amount is paid by customer.

    Free shipping and other discounts (eg Welcome, Cart, etc) cannot be combined.

    Free shipping discount is auto-applied at checkout, net of total.

    Otherwise, you may use the code FREESHIPPING.

  • As of April 2025, our shipping costs are determined by total package weight, factoring in packaging materials and weight allowance for bulk items.

    Australian Post Standard shipping

    Orders up to 10lb (4.5kg) - $10 AUD
    Up to 20lb (9kg) - $20 AUD

    Over 20lb - $30 AUD

    Any orders over $80 receive free standard shipping below 5kg only ($10 AUD value), any difference in shipping amount is paid by customer.

    NOTE: Free shipping and other discounts cannot be combined.

  • Please expect your orders to be delivered in 5-10 business days for standard shipping, depending on your location. If you haven’t received it after 10 business days, please send us a message.

    For more information, please refer to Australia Post Delivery Times.

  • When your items are fulfilled, you will receive an email notification containing your tracking numbers and a link to Australia Post website tracker.

  • Unfortunately, we can’t mail to Western Australia. But we ship to all other states and regions.

  • Yes, you can pick up your orders at 3 Moore Court Moama NSW, 2731. Just select the PICKUP option at check out and we’ll send you the instructions.